Feature Requests

Quite often, it would be useful to be able to select a "custom duration" for an appointment rather than the default duration for the appointment type. E.g. A "renewal 4+ medications" appointment complexity varies substantially. It would be good to be able to maintain a default of say, 30 mins, for public booking, but override to 20 mins for manual booking if it's not as complex.

Currently, the appointment cancellation reasons are mostly vaccination related reasons. Could it be changed to more general reasons for cancellation

In order to send mass rescheduling links, we need to turn the toggle on for "Allow patients to reschedule their appointments." However, this is leading to multiple same day cancellations without any notifications to the pharmacy as patients are just rescheduling to the next available appointment. I would like to prevent patients from rescheduling their appointments themselves, but allow them to reschedule when I send them the rescheduling link. Can we have one but not the other? If a patient needs to reschedule, they should be forced to contact the pharmacy.

Would like the ability to edit a booked appointment's calendar, duration, etc...

Meta enables businesses to place an Action Button on their page (e.g. BOOK NOW) to help direct page visitors to desired actions. It would be helpful if there was a MedMe integration that enabled the use of the Book Now button type on Facebook. As a workaround, the "Learn More" button can facilitate a custom URL, but this is a clunky and non-intuitive customer experience.

The "Send Opt Out Email" feature is available for Covid waitlist, but not for flu. This message will allow patients to remove themselves from the Flu waitlist if they are no longer interested in receiving Flu from the pharmacy.